Limited Warranty

What Does Your Limited Warranty Cover?

iFixRobot (www.ifixrobot.com) warrants that repair services and items purchased by you from www.iFixRobot.com for your end use (“Product”) are free from defects in materials and workmanship under normal use during the “Limited Warranty Period”. 

New items purchased that have a valid manufacturer warranty cannot be replaced or repaired by iFixRobot and must be returned directly to the manufacturer.  Please contact the manufacturer directly for manufacturer warranty service and technical support.  This does not apply to new items purchased from www.ifixrobot.com covered under iFixRobot's exclusive limited warranty.  Check the product description for warranty coverage.

How Long Does This Limited Warranty Last?

Repair Service (New Parts):	200 day limited warranty on parts and labor (“Limited Warranty Period”).
Repair Service (Reconditioned Parts)	60 day limited warranty parts and labor only (“Limited Warranty Period”).
New Products and Replacement Parts	200 day limited parts only (“Limited Warranty Period”).
Rebuilt Core Replacement Service:	60 day limited warranty on parts and labor (“Limited Warranty Period”).
Aftermarket Batteries:     Neato Batteries	90 day limited warranty parts only (“Limited Warranty Period”). 60 day limited parts only (“Limited Warranty Period”).
Reconditioned or Used Replacement Parts:	100 day limited parts only (“Limited Warranty Period”).
Cleaning and Alignment Services:	No Warranty
Software Resets and Upgrades:	No Warranty

The warranty period starts on the invoice date.

What Does this Limited Warranty Not Cover?

This Limited Warranty does not apply to consumable or expendable parts (i.e. vacuum brushes, filters, belts, wipers, vacuum ports, etc.) and does not cover:

1. Repair or service made necessary by misuse, abuse, neglect, accident, water damage, modifications, improper installation/maintenance, theft, fire, acts of God, lightning, earthquakes, power failures, surges or electric shortages, or repairs by non-iFixRobot authorized service providers, use outside of the normal environmental or operating conditions specified by the manufacturer, or use with third party products not sold by iFixRobot.

2. Damage that occurs as a result (a) of your failure to perform preventative and routine maintenance required by the manufacturer, or (b) from failure to follow instructions from the manufacturer relating to the products use.

3. Service/repair of a part/Product on which the iFixRobot’ warranty label or the manufacturer’s serial number(s) has been defaced, removed, or rendered defective.

4. Damage  that occurs as result of using non-oem generic batteries not made by iRobot Corporation, Neato Robotics, Ecovacs Robotics, or Tenergy Corporation.

5. Preventive maintenance, replacement of missing parts, repair or replacement of covers, plastics, cosmetic damage or wear and tear, or appearance parts such as interior or exterior finishes.

6. A part/Product that has been resold.   This warranty is non-transferable and only valid to the buyer on the original invoice.

7. A part/Product used in “critical applications”.  “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.

8. Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer.

7.            Brushes,  wipers, belts, rubber ports, filters,  flexible beater brushes, alignments or cleaning services. 

What will iFixRobot do in the event the limited warranty is breached?

If you submit a valid claim during the Limited Warranty Period , iFixRobot will, at its sole discretion, (a) repair or replace any defective part/Product with new, used or reconditioned Product/parts that are at least equivalent in performance to the replaced part/Product, or (b) provide you with a replacement product of iFixRobot’ choosing that is equivalent in functionality to your product in functionality and is formed from new and/or previously used parts that are equivalent to new in performance, or (c) to give you a refund of the purchase price or the original repair service cost.  This is your sole and exclusive remedy for defective products.

In all Repair Service warranty cases, we only provide warranty repairs on the specific components that were originally repaired and still deemed under warranty. If iFixRobot determines that existing failure is not covered by the warranty, the buyer will be contacted to determine whether such failure should be repaired at the buyer’s expense or whether the Product should be returned to the buyer as received.  All associated repair, shipping and handling costs are the responsibility of the buyer.

All component parts or hardware products used to replace defective parts/Product under this Limited Warranty becomes your property and the defective replaced or refunded part/Product becomes the property of iFixRobot.   If applicable law requires iFixRobot to return a replaced part/Product to you, you agree to pay iFixRobot the additional cost of the replacement item.  Replacement parts or products are warranted to be free from defects in materials and workmanship for sixty (60) days or for the remainder of the Limited Warranty Period, whichever is longer.

iFixRobot is not responsible for (1) damage to or loss of any programs, programming, settings, data, or information on the product being serviced, or (2) the restoration or reinstallation of any programs or data other than software installed by the manufacturer when the product was manufactured.

Your Responsibilities

To enable iFixRobot to provide the best possible support and service during the Limited Warranty Period, you will be required to:
 

1. Retain and provide proof of purchase showing price and date of purchase and Product description which may be required for warranty service.

2. Respond to the iFixRobot Representative’s questions and follow warranty procedures in order for iFixRobot to complete the repair.
    
3. Remove all accessories before shipping the item for warranty evaluation. iFixRobot IS NOT RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES SHIPPED WITH THE PRODUCT.
    
4. Notify iFixRobot if you use any product subject to Warranty in an environment that poses a potential health or safety hazard to iFixRobot employees or subcontractors.  iFixRobot may postpone warranty service until you remedy such hazards.

5. Notify iFixRobot if you use any product subject to Warranty in “critical applications”.  “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage. 

6. Pay standard repair fees of $85/hour if you authorize iFixRobot to perform any services excluded under this Limited Warranty.

7. Obtain prior Return Merchandise Authorization (RMA) prior to shipping product for warranty evaluation.  You can obtain a RMA number by clicking here. 

How to Obtain Repair or Replacement Service For A Product Purchased or item repaired?

In the unlikely event that you receive a part, product or repaired item that fails under the limited warranty, it must be returned to the iFixRobot service center for evaluation.  You are responsible for all shipping charges, insurance, taxes, or duties associated with transportation of the product to our location, and you assume risk of loss during shipping.   

You should carefully pack the part/Product or repaired item, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to the following repair and service facilities:

iFixRobot
ATTN: Warranty Repair
100 Factory Street
Suite E2
Nashua, NH 03060

Product must be received within the limited warranty period for the limited warranty to apply.

After receiving your product, iFixRobot's Service Department will diagnose the failed part/Product upon receipt.  In all Repair Service warranty cases, iFixRobot only provides warranty repairs on the specific components that were originally repaired and still deemed under warranty.  If iFixRobot determines that existing failure is not covered by the warranty, you will be contacted to determine whether such failure should be repaired at your expense or whether the Product should be returned in the same condition as received.    You will also be responsible for all associated return shipping and handling costs.

For any replacement part/Product, if iFixRobot does not receive the original part/Product from you within ten (10) days after your receipt of the replacement part/Product, you will pay iFixRobot the retail value of the replacement Product plus applicable shipping costs.

What Are iFixRobot’ Limitations on Liability And Your Rights Under State Law?

iFixRobot EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY.   ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT OR REPAIR SERVICE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND/OR NONINFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT WILL MG CREATIONS , ITS AFFILIATES OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT PURCHASED OR THE COST OF THE PURCHASED REPAIR SERVICE .  THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND WHATSOEVER INCLUDING (1) DAMAGE TO, OR LOSS OR CORRUPTION OF, YOUR RECORDS, PROGRAMS, DATA, OR (2) ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT OR OTHERWISE, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT AND/OR THE USER GUIDES AND/OR MANUALS, EVEN IF iFixRobot , OR AN AUTHORIZED iFixRobot  REPRESENTATIVE, AUTHORIZED SERVICE PROVIDER OR RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY OTHER PARTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR SOME PRODUCTS, SO THE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. MG CREATIONS , ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THIS PRODUCT OR REPAIR SERVICE WILL BE UNINTERRUPTED OR ERROR FREE.

THE PRODUCT/PART PURCHASED ARE NOT DESIGNED FOR ANY “CRITICAL APPLICATIONS.”  THE REPAIR SERVICE IS NOT FOR PRODUCTS USED IN “CRITICAL APPLICATIONS”.  “CRITICAL APPLICATIONS” MEANS LIFE SUPPORT SYSTEMS, MEDICAL APPLICATIONS, CONNECTIONS TO IMPLANTED MEDICAL DEVICES, COMMERCIAL TRANSPORTATION, NUCLEAR FACILITIES OR SYSTEMS OR ANY OTHER APPLICATIONS WHERE PRODUCT FAILURE COULD LEAD TO INJURY TO PERSONS OR LOSS OF LIFE OR CATASTROPHIC PROPERTY DAMAGE. ACCORDINGLY, iFixRobot DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE PRODUCT IN ANY CRITICAL APPLICATION. YOU ASSUME FULL RESPONSIBILITY FOR USE OF THE PART/PRODUCT IN A CRITICAL APPLICATION. FURTHER, MG CREATIONS  RESERVES THE RIGHT TO REFUSE TO SERVICE ANY PRODUCT USED IN A CRITICAL APPLICATION, AND DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF iFixRobot ’S SERVICE OR REFUSAL TO SERVICE THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.

How Do We Resolve Disputes?

Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any iFixRobot confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to this Limited Warranty shall be settled by binding arbitration in accordance with the commercial arbitration rules, in effect at the time the proceedings begin, of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in Massachusetts, USA.

All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorization of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.

Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.

YOU AND iFixRobot AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and iFixRobot agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

General

No iFixRobot reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This limited warranty is governed by and construed under the laws of the country in which the product purchase took place.