Return Policy

Your complete satisfaction is our ultimate goal.  You may return any item purchased at iFixRobot.com, as long as it meets the following conditions:

Items Missing, Damaged in Transit, Defective Repairs, and Defective Returns:  We want to address this problem immediately.  Please contact us within 5 business days (Mon-Fri) of receiving your package and include the following information:

1. Your order number.
2. The name of the product you received damaged or defective.
3. Describe the damage, defect, or items missing.

We'll respond to your message as quickly as we can.  In the meantime, please don't throw away any packaging or your damaged/defective items.     We may ask you to send the damaged/defective items back to us (at our expense).  We cannot provide a refund or replace items damaged in shipping if you have thrown away the shipping packaging.

Non-Defective Returns:  All returns must be authorized by iFixRobot within 30 days of the original invoice date.   Authorization for return does not guarantee credit. You may return an item within 30 days of shipment for a full refund less shipping costs.  Some items are not eligible for return or may be subject to a restocking charge.   Check the individual product's return policy in the item’s product description.  We can only accept returns in the same resalable condition and in the unopened packaging in which they were shipped (e.g., New Sealed items must still be sealed) or else you may be charged a 25% restocking fee.   Shipping charges are nonrefundable, and we do not pay for return shipping or international customs/duties.   Shipping charges for shipping boxes and/or prepaid labels are non-refundable.

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

30 Day Repair Return Policy  We need to be contacted by email or phone within 30 days of delivery if there are any issues with the repair or robot.  No exceptions.  A technician will then contact you to troubleshoot the issue and if the issue cannot be resolved we will send a prepaid to return the robot to be further repaired.   Additional repair costs may apply.  Our normal repair warranty policy will apply after the 30-day return policy which begins on the date of the original shipment of the repair order.

Repaired Items That Fail Under Warranty:  In the unlikely event that you receive a repaired item that fails under warranty, please use our online RMA return form.  To obtain a RMA number please click here.

In all warranty repair cases, we only provide warranty repairs on the specific components that were originally repaired and still deemed under warranty. If iFixRobot determines that damage/failure that exists is not covered by the warranty,  the end user will be contacted to determine whether such damage/failure should be repaired for a charge or whether the Product should be returned to the end user as received.  All associated transportation and handling costs are charged to the customer.

Shipping Boxes and Prepaid Labels:   Shipping boxes and prepaid labels are NONREFUNDABLE.   Prepaid labels expire 120 days after purchase and can longer be used.